Service Level Agreement

The Digital Entrepreneurship Center – CODE is dedicated to continuously developing and empowering the digital business environment in alignment with the directives of the leadership to support innovation, accelerate digital transformation, and enable entrepreneurs to access the best digital tools and services. CODE provides a comprehensive ecosystem of technical and advisory services through its electronic platform and various digital channels, ensuring beneficiaries receive support, information, and guidance with the highest levels of efficiency, ease, and speed.

To explore our services, please visit:
Our Services | CODE | Digital Entrepreneurship Center

Support and Assistance
Through its electronic platform, CODE offers support and assistance tailored to meet the needs of a wide segment of entrepreneurs and digital project owners by providing clear, easy-to-understand content, multimedia explanations of services and initiatives, detailed information on all programs, direct communication channels, as well as inquiry and feedback submission services.

Contact us at:
https://code.mcit.gov.sa/ar/contact_us

Privacy and Confidentiality
CODE prioritizes the confidentiality and privacy of beneficiaries’ information. Privacy policies and data protection measures are fundamental conditions for using the Center’s electronic platform. For detailed information on the privacy policy, please visit:
https://code.mcit.gov.sa/ar/syast-alkhswsyt

Communication and Engagement Mechanisms
CODE is committed to responding promptly and effectively to all inquiries and feedback received from beneficiaries via the dedicated "Contact Us" page, which accepts inquiries, suggestions, and complaints. This page can be accessed here:
https://code.mcit.gov.sa/ar/contact_us